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NissanConnect Services
Feature Enhancements for Existing Mobile App
Global Automobile Manufacturer launched a new integrated
bridge platform to enable vehicle management at a household level.
A leading global automobile manufacturer needed to launch a new integrated bridge platform to allow customers to manage multiple vehicles across their household. Project consisted of working with cross-functional teams including Marketing, IT, and Customer Insights to facilitate the strategy and experience design; map existing mobile app to new EV vehicle features; and build blended vehicle profiles.
Considering the NissanConnect App was an already existing app, one would think User flows or data maps would not be necessary, but that was not the case. I quickly started working to find where all the holes were and gathering essential assets needed to build a full picture of the app's functionality and what platform limitations existed, so the design of new feature requests was correct to reduce rework. After conducting a full audit of the app, it was time to work on building features.
Examples of User flow, content mapping, and IA are UX tools necessary to help inform design, a lot which may never be seen.
Status View to be named later Vehicle Status was one such project I worked on during this time. The goal was to provide a way for users to easily access status details or alert them to their vehicle issues.
The new feature must work within the current app framework and stay close to the existing app's look and feel as possible. The feature must be accessible from the home / remote services screen and must be within two taps to access. Quick statuses also must be visible at all times on the remove services screen. These quick updates refreshed for up-to-date information to the user upon accessing the app.
Kick-off meeting with PO to map out project Status View later named Vehicle Status
Sketching out ideas for how to integrate Vehicle Status into the existing mobile app
With the existing app's design, this was a challenge due to the limited real estate available. Additional limitations, such as no scrolling pages or use of card design, had to be considered.
I sketched out ideas and conducted whiteboard sessions with the Product Manager and Tech Lead to get feedback and verify the sketch ideas would not break the app and see if what I was proposing was possible to do within the time allotted. Vehicle Status must be designed, developed, and tested ready for production within five months.
After a few iterations, I was able to get a design together that worked within the platform and existing app's limitations and pleasing to the client. I built out a clickable prototype with Adobe XD for both the NissanConnect App and the Infiniti Connect app to show functionality to the dev and the client.
A view of the same build-out for Infiniti Connect App
Pictured is the NissanConnect App with the live Vehicle Status feature.
As of December 2019, Vehicle Status officially launched into the app store and is currently available for download to anyone who owns a 2020 Nissan model or newer.
Nissan is currently working on a brand refresh to include new products and feature releases. I rolled off SXM-CV Nissan as the lead designer in 2019. I continued in my capacity as SME / liaison to the new UX team ramping up for the new app redesign.
Role: Sr. UX Project Lead + Designer
Timeline: May 2018 - June 2019
Division: Connected Vehicle
Projects: Vehicle Status Integration, Mobile to Vehicle Data Wipe, Destination + Customer Folders Enhancements