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A Leader in Strategy + Experience Design +
Information Architecture + Product Management
A Leader in Strategy + Experience Design +
Information Architecture + Product Management
A focus on finding solutions to
complex problems
"Every problem is a solution waiting to be uncovered and brought into the light. " ~ MBA
Hello, I am Denise, and I specialize in strategy, experience design, product management, and information architecture to bring clarity to how customers interact with company brands. I work to enhance and establish better relationships between businesses, their products and services, and their customers.
With over 20 years of experience in UXD, I have successfully led cross-functional teams and delivered innovative solutions to various industries. My expertise ranges from team collaboration to creative direction, and I am passionate about helping businesses and customers solve unique problems.
Motivations + Approach to Experience
"I am a problem solver, a spatial thinker, a nerdy creative who enjoys finding golden nuggets of truth and sharing the spoils with others."
Throughout my career, I have had the privilege of collaborating with exceptional individuals across various industries. With each opportunity, I have learned something new about myself. I have discovered that I am a problem-solver, a spatial and logical thinker, and a creative nerd.
I am passionate about projects that solve problems, enhance user experiences, and make interactions pleasurable. Whether it is designing and building structures that improve lives, educate and inform, or provide transparency while protecting, securing, and reinforcing a person's agency, I am up for the challenge. I am equally comfortable working on Saas cloud-based products or services, as well as more complex software to hardware applications.
Skills, Expertise, Technology Stack + Tools
UX frameworks, processes, applications and tools.
Strategy
Developing a strategy for UXD involves understanding customer and business needs and finding ways to meet them. This lays the foundation for better understanding and clarity for both parties.
Business Strategy
Choice Modeling
Problem-solving
Product Visioning
Presentation Design
Experience Product Strategy
Planning Strategy Roadmap
Tools Used: LucidCharts, Mural, Miro, Office 360, Mobbin, Google Analytics
Experience Design + IA
I'm a designer with expertise in experience design and information architecture. I use strategy, logic, and data to create seamless experiences that promote brands and improve lives. My goal is to present content quickly and easily accessible to everyone.
Customer Experience
HCD + Design Thinking
Information Architecture
Journey Mapping + Integration
Interaction Design
Product Design
UCD + Usability Testing
Mobile iOS/AND
Wireframe + Prototyping
Tools Used: Figma, Figjam, Adobe CC, XD, Photoshop, Illustrator, mobile iOS and Android
Project Management
I have managed teams and led projects to deliver complex solutions for various companies. With years of experience, I have developed a holistic approach to every new challenge, avoiding siloed thinking.
Creative Direction
Product Development
Product Management
Prioritization
Coaching/Mentoring
Team / Group Dynamics
UX2 Agile Transformation /
Agile Software Development
Tools Used: Scaled Agile Framework, Jira, Confluence, Monday, MS Teams, Chat, more.
PROJECT CASE STUDY
Vanguard
Enhance User Experience for
Money Movement, Transactions, & Investments for Mobile Customer Journey
Vanguard
In-App Solution for Upcoming Appointments to Enhanced Advised Customer's Experience on Mobile
State Farm
Agent Engagement Platform for In-depth Household View for Improved Customer Relationship Management
NissanConnect
Global Automobile Manufacturer launched a new integrated bridge platform to enable vehicle management at a household level.
SiriusXM
Personal Information Systems Subscription Management & Tracking with New Customer Profiles & Settings
SiriusXM
Increase in-car conversions with voice selection.
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